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Billing & Payments

4 min read

Overview

Complete guide to payment methods, billing cycles, invoice management, and understanding charges on Riafin.

Payment Overview

Riafin uses secure payment processing through Razorpay, India's leading payment gateway. All transactions are encrypted and secure.

Accepted Payment Methods

Online Payments

Credit/Debit Cards:

  • Visa
  • Mastercard
  • RuPay
  • American Express (select cards)

UPI:

  • All major UPI apps supported
  • Google Pay, PhonePe, Paytm, and more
  • Instant payment confirmation

Net Banking:

  • All major Indian banks
  • 50+ supported banks
  • Secure bank redirect

Wallets:

  • Paytm
  • Mobikwik
  • Freecharge
  • And more

Payment Security

Razorpay Security Features:

  • PCI DSS Level 1 compliant
  • 256-bit SSL encryption
  • Fraud detection systems
  • Secure tokenization
  • No card details stored on Riafin servers

Understanding Your Charges

Subscription Charges

Annual Billing:

  • All plans billed annually
  • Payment due at time of subscription/renewal
  • Automatic renewal unless cancelled

GST (18%):

  • Applied to all subscription charges
  • Shown separately on invoices
  • Required by Indian tax law

Example Breakdown:

Bronze Plan:           ₹9,990.00
GST (18%):             ₹1,798.20
---------------------------------
Total Charge:         ₹11,788.20

Additional Charges

Lead Purchases:

  • Charged separately from subscription
  • GST applies to each purchase
  • Discount applied based on your plan
  • Immediate charge when you buy

Prorated Upgrades:

  • Calculated based on days remaining
  • GST applies to prorated amount
  • Charged immediately upon upgrade

Billing Cycle

Annual Subscription

How It Works:

  • Subscription starts on payment date
  • Billing cycle: 12 months from start date
  • Renews automatically on anniversary
  • Invoice sent 7 days before renewal

Example:

  • Subscribe: January 15, 2024
  • First renewal: January 15, 2025
  • Invoice sent: January 8, 2025

Renewal Process

Before Renewal:

  1. Invoice emailed 7 days prior
  2. Payment method charged on renewal date
  3. Success/failure notification sent
  4. Access continues uninterrupted

Failed Renewal:

  • Grace period: 7 days
  • Reminder emails sent
  • Account downgraded to Free if payment fails
  • Can manually renew anytime during grace period

Invoice Management

Accessing Invoices

In Your Dashboard:

  1. Navigate to /pro/dashboard/invoices
  2. View all invoices
  3. Download PDF copies
  4. Filter by date range

Invoice Details:

  • Invoice number
  • Date of issue
  • Plan name and period
  • Base amount
  • GST amount
  • Total amount
  • Payment status

Invoice Contents

Each Invoice Includes:

  • Invoice number
  • Date of issue
  • Plan name and period
  • Base amount
  • Total amount (GST included)
  • Payment status

Tax Compliance

GST Information:

  • Riafin GSTIN provided on all invoices
  • Claim GST input credit (if applicable)
  • Invoices valid for tax purposes
  • Financial year clearly marked

Refund Policy

No Refunds

All Sales Final:

  • No refunds on subscription payments
  • No refunds on lead purchases
  • No refunds on plan upgrades
  • No refunds on any charges

Payment Issues

Failed Payments

Common Reasons:

  • Insufficient funds
  • Expired card
  • Bank security block
  • Network issues
  • Incorrect card details

What Happens:

  • Immediate notification via email
  • Grace period: 7 days to resolve
  • Account remains active during grace period
  • Multiple retry attempts

Resolution:

  1. Contact bank if card is blocked
  2. Try alternative payment method
  3. Contact support if issue persists

Disputed Charges

If You Don't Recognize a Charge:

  1. Check invoice in your dashboard
  2. Review subscription history
  3. Check for family member usage
  4. Contact prosupport@riafin.com with transaction details

Chargebacks:

  • Contact us before initiating chargeback
  • We'll investigate and resolve
  • Unnecessary chargebacks may result in account suspension

Financial Records

Tax Benefits

Business Expense:

  • Subscription fees are business expenses
  • Deductible from taxable income
  • Keep invoices for 7 years
  • Claim GST input credit if registered

Payment Security Tips

Protect Your Account

Best Practices:

  • Use secure internet connection
  • Don't share login credentials
  • Monitor account regularly
  • Report suspicious activity immediately

Suspicious Activity:

  • Unauthorized charges
  • Login from unknown locations
  • Unexpected invoice emails
  • Report to: prosupport@riafin.com

Getting Help

Billing Support

Email: prosupport@riafin.com Response Time: 24-48 hours Include:

  • Invoice number
  • Transaction date
  • Issue description
  • Screenshots if applicable

Common Questions

Q: Can I get a monthly billing option? A: No, Riafin only offers annual billing to keep costs low and commitment high.

Q: Why was I charged GST? A: GST (18%) is mandatory under Indian law for all services.

Q: Can I change my billing date? A: No, billing date is fixed to your original subscription date.

Q: Do you offer invoices in other formats? A: PDF is the standard format. Contact billing for special requirements.

Q: What if my card expires? A: Update your payment method before expiry to avoid service interruption.

Keep your payment information up to date to ensure uninterrupted service. Contact billing support for any payment-related questions.

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